1a. Upon accepting a booking a deposit of £50 per booking
or the first night’s accommodation, whichever is the lower,
will be payable in order to retain the room.
2a. This deposit is non-refundable except in the case of a cancellation
by the proprietor for the reasons contained in 7a.
3a. Acceptance of a booking, whether in writing or verbally, will
create a legally binding contract between the establishment and
the person who the booking has been accepted (the guest).
4a In the event of a non-arrival or cancellation of the guest, the
guest shall pay to the proprietor a cancellation fee as set out
in 5a. A late cancellation is one which has been made to the proprietor
less than 7 DAYS prior to the date of the first nights accommodation.
If a booking is cancelled outside of this period the deposit will
not be returned but no further charge will be made.
5a. The proprietor will take reasonable steps to re-let the accommodation
but if they are unable to re-let, the cancellation fee will be the
full amount of the total cost of the booking.
6a. If the guest gives a credit/debit card details to the proprietor
in order to guarantee a booking or in order to make of a deposit
then its is agreed between the parties that in the event of cancellation
the proprietor may debit the guests credit/debit card with the full
amount of the cancellation charge as set out in 5a less an allowance
for any deposit or payment already paid. It may also be used to
cover the cost of damage to the hotel or to cover other charges
the customer is liable for as set out in 4a and 15a after the guest
has departed.
7a. The proprietor reserves the right to cancel a booking forthwith
without liability in the event of damage or destruction to the accommodation
due to fire or other causes, any shortage of labour or food supplies,
or any other causes beyond the control of the proprietor which will
prevent him/her from performing their obligations in connection
with any booking.
Payments
8a. Payment of the bill for accommodation, and other services shall
be made on arrival.
Occupancy of a room
3a. Occupancy shall be from 3.30pm on the day of arrival to 10am
on the day of departure, unless special arrangements have been agreed
in advance. Numbers of people occupying a room must not exceed the
maximum stated (MAX 2 ADULTS PER ROOM). If another party is allowed
to stay in the room and is not a registered guest, the person who
booked the room is liable to pay in full the amount of the stay
of the third party. The proprietor will use the guests credit/debit
card as set out in 6a unless full payment is offered by the guest.
Prices
9a All prices are stated in pounds sterling and include vat. All
price increases resulting from government regulations/legislation
or local taxes/charges will be re-charged to the guest.
Meals
10a No refund or part refund can be given for breakfast not taken.
Loss or damage to guest’s property
11a. The proprietor does not accept responsibility for loss of or
damage to any cash, jewellery or other articles of value.
12a. The proprietor does not accept responsibility for loss of or
damage to motor cars or other vehicles of any kind, or any property
lost in them.
13a. In the event of negligence on the part of the proprietor which
gives rise to loss or damage to property belonging to a guest the
proprietor’s limit of liability will be limited to £50
for any single article and subject to a total of £100 in the
case of any one booking.
Loss from or damage to the proprietor’s property
14a. Guests shall indemnify the proprietor for any loss from or
damage to the proprietors property or the furnishings, contents
and equipment caused by the wilful act or default of the guest or
persons within their control.
15a. The guest shall pay the proprietor on demand the amount required
to make good or remedy the damage, or replace any missing items
as set out in 6a.
16a. If in the opinion of the proprietor the guest or anyone staying
with the guest is not suitable to continue their occupation because
of unreasonable behaviour, damage or nuisance to other parties,
the proprietor is entitled to treat the contract as at an end and
the guest may be asked to vacate their room. The guest will remain
liable for the whole cost of the booking and no refund shall be
due.
Complaints
17a. If the guest has a complaint concerning any aspect of the services
provided by the proprietor then it is the duty of the guest to inform
the proprietor immediately, or as soon as is reasonably practicable
and in any event before termination of the stay. It is specifically
agreed between the parties that failure by the guest to notify the
proprietor of any complaint in accordance with the time scale set
out will entitle the proprietor to refuse to entertain the complaint,
irrespective of the merits of the complaint.
General points
18a. No cooking or other preparation of food should take place in
the guest’s bedroom.
19a. The proprietor does not allow pets on the premises.
20a. The guest shall not arrange for the delivery of or deliver
any goods, materials or correspondence to the accommodation without
prior arrangement with the proprietor.
21a. The guest shall not store or place on the premises or on the
perimeter any inflammable, combustible or objectionable or illegal
substances or liquid.
Booking Terms and Conditions for The Metro
